1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, select your preferred item, size, and color, then proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly to ensure timely delivery, so changes or cancellations may not always be possible. Please contact us as soon as possible at noirodyssey.help@gmail.com and we will do our best to assist.
Q: What payment methods do you accept?
A: We accept major payment methods including credit/debit cards and other secure options available at checkout.
Q: Are taxes included in the price?
A: Taxes may apply depending on your country and will be calculated at checkout.
2. Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders typically take 1 - 3 business days to process and 2 - 5 business days for shipping, depending on your location. Please check the estimated delivery time here:
- Domestic (USA): Typically delivered within 2 - 5 business days after shipping.
- United Kingdom, Canada & Australia: Typically delivered within 3 - 6 business days after shipping.
- International: Delivery time can vary, but generally takes 7 - 30 business days depending on the destination and customs clearance process.
Q: Why do embroidered items take longer than printed items?
A: Embroidery is built stitch-by-stitch and needs extra setup and finishing (digitizing, threading, trimming), while printing is usually one quick pass. Those added steps can add a few days to production and shipping.
Q: Do you ship internationally?
A: Yes, we ship worldwide. The delivery times may vary by region.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.
*Please note: If you don’t see a confirmation email, please check your spam (junk) folder. If it’s still not there, please contact us for assistance.
Q: How much is shipping?
A: Shipping costs vary depending on the product type and destination. Rates typically start from $4.75 (U.S.) and from $3.49+ in select international regions.
The exact shipping fee will be calculated at checkout before completing your purchase.
We also offer free shipping on orders over $60.
Please refer to our Process & Delivery Policy for full details.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns for items in original condition within 30 days of delivery. Please refer to our Return & Refund Policy for full details.
Q: How do I request a refund?
A: Contact us at noirodyssey.help@gmail.com with your order details. Refunds are issued once the returned item has been inspected.
4. Product Information
Q: Are your products true to size?
A: Yes, our products follow standard sizing. Please refer to our "Size Guide" before placing an order.
Q: What materials are your products made of?
A: Our garments are crafted from high-quality materials designed for comfort and durability. Specific details are listed on each product page.
Q: Are your products unisex?
A: Yes, most of our pieces are designed to be versatile and suitable for all genders.
5. Customer Support
Q: How can I contact Noir Odyssey?
A: You can chat on our website or email us at noirodyssey.help@gmail.com or reach out via Instagram and Facebook.
- Instagram: @noir.odyssey
- Facebook: Noir Odyssey
Q: Do you offer live chat?
A: Yes! We have an on-site live chat. Just click the chat icon on the left side of your screen to connect and chat with us instantly.