We’re Here for You
At Noir Odyssey, we believe great products deserve great service. Customer Care is not just a department—it’s our promise to be here whenever you need us. From guiding you before your purchase to ensuring you’re satisfied long after delivery, we’re committed to making your journey smooth and stress-free.
How We Care for You
- Personalized Support: From sizing advice to styling tips, we guide you based on what fits your lifestyle.
- Timely Responses: We aim to reply within 24–48 hours on business days.
- Simple Solutions: Clear steps, no complicated processes.
- Ownership: If something goes wrong, we make it right—no excuses.
How to Reach Us
- Email: noir.odysseyvn@gmail.com
- Instagram: @noir.odyssey
- Facebook: Noir Odyssey
- Availability: We’re here every day. Average response time: 24–48 hours.
How can I give feedback?
We’d love to hear from you. Email us at noir.odysseyvn@gmail.com with “Feedback” in the subject line.
Your Feedback Shapes Us
We design for you, and your experience matters. Share your thoughts, concerns, or ideas anytime—we listen. Every message helps us grow better for you and our community.
If You Have a Complaint
Your voice matters to us. If something isn’t right, we’re here to make it better. Here’s how we handle complaints:
- We listen first: Every concern is reviewed carefully with respect and empathy.
- We act fast: Once we understand the issue, we’ll offer a clear solution—whether it’s replacing a faulty item, processing a refund, or correcting a delay.
- We take responsibility: If the problem came from our side, we own it and fix it without excuses.
- We keep you informed: If your complaint needs more time to resolve, we’ll update you every step of the way.
How it works:
- Reach out via email or DM us on social media with your order number and details
- We’ll review and respond with the best possible solution—fast.
- If you’d like updates on your complaint’s progress, just ask anytime—we’re transparent and happy to keep you informed.
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